Warranty

All living room, bedroom, dining room, home entertainment centers, home office furniture, and occasional tables are warranted to be in showroom condition when delivered and to be free of “quality” defects and workmanship for one year from the date of purchase. As wood is a natural product, “natural imperfections” such as color variations, pits and knots are common and add to the overall beauty of the product. As always, we will make every effort to assure your satisfaction. Warranties do not cover: Damage due to abuse, misuse or accidents. Any damage or fading caused by sunlight: water damage, abnormal wear, pilling, or shrinkage of any fabric is not covered. Warranties do not apply to furniture used for commercial purposes. Merchandise sold “as is,” or floor samples are not covered by normal manufacturers warranty.

Protecting your Furniture Investment

In today’s household, furniture represents a major investment. Furniture adds comfort, style and beauty that makes your house your personal retreat! Our Guardian application was developed to help you maintain the beauty and value of your furniture investment.

Guardian is a unique formula that actually increases stain and soil resistance, enhances mill-applied fabric protection, improves fabric durability and increases fabric clean-ability. Guardian is a spray-on product that is applied at our store. Guardian is a safe product that you cannot see or smell. It contains no ozone depleting chemicals, is safe for the environment, its nontoxic and hypoallergenic! This unique formula penetrates deep into the FIBERS to protect fabric from the inside out. Because it “wicks” during application, it covers all of the material to assure thorough coverage. It even provides a barrier against the abrasion of dirt and dust particles, increasing fabric durability! Please ask your sales person for details!

All living room, bedroom, dining room, home entertainment centers, home office furniture, and occasional tables can be covered by extended warranties. All extended warranties start from the date of your purchase. The extended warranties available extend the coverage of the normal manufacturer’s warranty.

Warranties are not offered and do not apply to furniture used for commercial purposes. Warranties do not cover abuse or neglect, a dulling of color or finish over the normal life of the furniture or stains that have not been reported within five (5) days of the date that the stain or damage occurs.

Household food & beverage stains, including but not limited to… Ketchup, Beer, Mustard, Alcoholic Beverages, Fruit Juices, Soda, Milk & Cocoa, Tea, Wine, Butter, Popcorn, Coffee, Jelly, Spaghetti Sauce, Pizza, Salsa, Cake, Baby Food, Ice Cream, plus, most human bodily fluid stains, most pet bodily fluid stains, Rips, Tears, Burns, Punctures. (See Guardian literature for further details.) All Structural components: Frame, legs, arms and cases are covered against structural defects such as warping, breakage, season splits, separation of frame components, joints and springs. On fabrics, separation of seams, zippers, and early wear through. All fabrics professionally treated by Wilcox Furniture are covered against all stains resulting from all household food and beverage products. Metal breakage and bending. Finishes / Veneer – Veneer or other wood finishes are covered against lifting, checking, cracking or peeling. Mirrors are covered against loss of silvering. All electrical shorts and switch failures. On foam, you are covered against excessive loss of foam resiliency to cushions. Items that require warranty service will be repaired or replaced with items of similar style and equal value at our discretion.