In Stock Furniture and Same Day Delivery

We own our own Central distribution center so everything is in stock more often and ready to go. We offer same day delivery and our trucks are tracked by GPS so we know where they are at any minute. When necessary, we can deliver within a 3 hour window and we also offer a ½ hour call ahead program. We’ll call you a ½ hour before we start for your home!

When we deliver, we want our customers to grade our delivery staff. You get a piece of paper and rate them from 1 to 10 on how well we've done in those areas. Our warehouse and delivery staff are given incentives to do a good job for you! It’s hard work and we are proud of, and get great reviews from, our delivery staff.

You can be assured that your furniture will be professionally delivered with exceptional care and placed just where you want it. You will be contacted by telephone before your delivery to verify your name, merchandise purchased, address your purchase is to be delivered to and date of delivery. Due to traffic, weather and other conditions beyond our control, we cannot be sure of a specific time of delivery. We will, however, be there on your delivery date. You may call our office during the day to determine the approximate time (allow 3 hour window) when your delivery is scheduled during the day.

It is important that someone in your home over the age of 18 be present to accept your new furniture. We also can call before delivery to meet a friend or relative at your residence. If no one is at home, we will return the furniture to our warehouse and reschedule your delivery. On C.O.D. deliveries, your purchase must be paid in full 48 hours before delivery is made. Should you need to reschedule your delivery, please contact our office a minimum of 24 hours before delivery for further instructions. Please have the area, room or rooms cleared and ready for our delivery men to place your new furniture. Wilcox Furniture cannot be responsible, and is not liable, for moving personal belongings and furniture that we are not delivering. TO AVOID A SECOND DELIVERY CHARGE, PLEASE ENSURE THAT SOMEONE WILL BE HOME THE DAY OF THE DELIVERY.

Warehouse Pickup Information

Before you arrive to pickup your merchandise, please call ahead and verify our warehouse hours. Generally, it will take about 30 to 45 minutes to load and tie down your order. Our staff will tie down your merchandise and have you sign what merchandise you have taken from our location. We CANNOT be held responsible for damaged merchandise once it has left our premises. Unsafe driving, weather, unloading, and accidents are beyond our control.

Our warehouse hours are: Monday 9:00am to 6:00pm, closed on Tuesday, Wednesday through Saturday 9:00am to 6:00pm, closed on Sundays.

To allow our employees more time for worship and their family, all locations are closed on Sundays.

Reporting Damages

In the unlikely event that you find the product is damaged or damage occurs to your property, home or business, it must be reported to our Delivery Manager the moment it occurs while our warehouse staff is there. No claims will be allowed after the drivers have left your property.

Our Return Policy

You have 30 days in which to make a final decision regarding your new furniture purchase. During this time, if you find that you are not satisfied with your new furniture purchase, you may simply call and speak with the store manager or assistant manager regarding your concern. We will exchange, or repair to like new condition, your purchase at our discretion. If this is still unsatisfactory, during the 30 day period, we will refund your purchase. After the 30 day period we will repair all purchases against factory defects for a period of one year. Unfortunately we do not have loaner merchandise available during the repair period.

If you have paid by check, we will process a refund check after a 10 day waiting period. This return policy is void if the merchandise has been abused by the customer.

Special Orders

To place an order, you must apply a non-refundable 20% down payment to your account. As a general rule, most bedrooms, dining rooms, living rooms, entertainment centers and recliners take 4 to 8 weeks to arrive. These delivery times are approximate, and are by no means a guaranteed time of arrival. We appreciate your patience while your order is being filled. Any appliance or electronic equipment generally takes 2 to 4 weeks.

Out-Of-Stock Items

On occasion, due to conditions beyond our control, some product may be out of stock. This may be due to a supplier’s shortage of raw materials, which will cause production delays. We make every effort to forecast demand, but our best efforts are sometimes incorrect. Therefore, we will expedite your shipment as soon as these items become available. For merchandise that has been advertised, we will issue a “Rain Check” unless otherwise specified, to ensure your price and will call when the merchandise is available. We sincerely apologize for any inconvenience this may cause you.